Review Management


COLLECT CUSTOMER DATA

Collect customer contact
information when they
connect to free WiFi using
a branded login page.

MORE REVIEWS

Automatically encourage
customers to give you
feedback and only push
positive reviews online.

MORE ENGAGEMENT

Automated real-time smart
email & text messages
increase customer
engagement.

NO EFFORT

Fully automated review
management system works for
you to get more reviews and
more revenue 24/7.

No Effort! Automated Reputation Managament.

EZ to Reach® is a cloud based fully automated review management and marketing system for hotels, motels, resorts, restaurants, bars & cafés that easily engages customers via emails or text messages and invites them to give feedback on their recent visit. If the feedback is positive the guest is automatically redirected to submit their review to sites such as TripAdvisor®, Facebook®, Google®, Yelp® etc..

However, if the feedback is negative, the customers' comment will be forwarded to the manager or owner for them to deal with it and resolve the complaint in private. Using the EZ to Reach® system a business can push more positive reviews to public sites and protect online reputation while allowing to resolve complaints discretely.

At the same time EZ to Reach® assists businesses by helping them target existing and potential customers to build long-term customer loyalty and boost engagement via automated smart messages to increase revenue.

Responsive Design

Powerful layout with responsive functionality that can be adapted to any screen size.

SIMPLE AND EFFECTIVE

Looks beautiful & ultra-sharp on any display with fonts & images.

POWERFUL PERFORMANCE

Cloud based optimized system that delivers unmatched superior performance.

BUILD CUSTOMER DATA

Collect customer data when they connect to free WiFi using a branded login page.

ENCOURAGE REVIEWS

Automatically encourage customers to give you feedback and only push positive reviews online.

ENDLESS POSSIBILITIES

Complete control on each & every features that provides endless revenue possibilities.

CUSTOM PORTAL PAGE

Built with passion & intuitiveness in mind. EZ to Reach® is a masterclass system presented to you.

POWERFUL DASHBOARD

Fabulously sharp & intuitive customer engagement reports on your HD devices.

WHAT WE DO

Make our customers successful by helping them increase their online presence positively.

Facts

Fact #1

Higher review scores on OTA sites allow hotels to charge more while maintaining occupancy rates.

A study found that increases in a hotel’s user review scores on OTA channels can positively influence the relationship between price increases and demand. Higher review scores increase conversion rates, even when prices increase. Typically, as a hotel’s price per room increases its occupancy rates tend to go down. However, if a property can increase its review score by one point (on a five-point scale) on OTA channels, it could increase its prices by about 11.2% and still maintain the same occupancy rates. The positive effect of an increased user review score can offset the negative occupancy impact that’s normally attributed to higher prices.

A negative review posted online can lose a business as many as 28 customers.


11%

Fact #2

Properties with stronger reputations across all channels perform better overall.

89%
Research shows that as a property’s social reputation improves, its overall performance also improves. A stronger online reputation increases a hotel’s pricing power – allowing it to increase its prices while maintaining the same occupancy levels. This price increase results in higher revenue and improved performance. The reverse is true as well – properties with weaker social reputations perform worse because they have to reduce prices to maintain occupancy levels.

89% of people say that reviews influence their purchasing decision.


Fact #3

Systematically encouraging new guest reviews drives results.

A study analyzed data from properties that used the EZ to Reach® system to systematically request reviews from each guest. The results clearly demonstrated the importance of a programmatic approach: More Reviews, More Revenue, Higher Guest Satisfaction.

96% of TripAdvisor® users consider reading reviews important when planning trips and booking hotels.


96%

Fact #4

80% of surveyed travelers say they focus on the newest reviews.

80%
Reviews are a free way to assess how your business is performing. They highlight what’s going well and where improvements can be made. Trends in reviews also reveal insights into guest expectations and how to better meet them.

70% of surveyed businesses have taken steps to improve their quality of service as a result of a review.


*All facts mentioned here are surveyed and independant study by their respective owner's.

Pricing for

Restaurants, Bars & Cafés

Starter

$19/mo
  • Up to 500 Email Review Requests per Month
  • Automatic Review Request Reminder
  • Instant New Review Notifications
  • Social Shared Enabled
  • Detailed Reports
  • Auto Pilot Optional ($9/mo)

REGULAR

MOST POPULAR
$39/mo
  • Up to 2000 Email Review Requests per Month
  • Automatic Review Request Reminder
  • Instant New Review Notifications
  • Social Shared Enabled
  • Detailed Reports
  • Auto Pilot Optional ($9/mo)
  • Text Message – Review Request ($0.049/text)

ULTIMATE

$99/mo
  • Up to 5000 Email Review Requests per Month
  • Automatic Review Request Reminder
  • Instant New Review Notifications
  • Social Shared Enabled
  • Detailed Reports
  • Auto Pilot Optional ($19/mo)
  • Text Message – Review Request ($0.029/text)

Pricing for

Hotels, Motels & Resorts

24/7 FULLY AUTO PILOT SYSTEM

  • Ultra Responsive Login Page
  • Brand Compliant
  • Advanced Admin Panel
  • Auto Pilot Included
  • Detailed Reports
  • Real-Time Notifications
  • 24/7 Network Monitoring Optional ($9.99/mo)
  • Auto Email Marketing
  • Auto Text Message Marketing Optional ($0.029/text)
  • 24x7 Email & Phone Support
As Low as
$2.99PER ROOM PER MONTH

Optional Services

Setup Charge: EZ to Reach® is easy to setup and we walk you through the process. However, we understand that our clients are busy running their hotels, motels, resorts, restaurants, bars, cafe`s and may wish to outsource the setup process to us for a one time $199 fee.

Fully Managed Service: We can manage the entire review process for your hotel or restaurant. The package includes full setup, customer data import from your PMS, daily sending of feedback and review requests, social media sharing, publishing of reviews to your own website and monitoring of your online reputation for $149/mo. The only time you will need to be involved is to respond to any negative review.

Note: To support auto pilot, compatible Wi-Fi system hardware is required.

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Contact Us us today to build big data and increase positive reviews and revenue.